Question 1

What is Aurae Cosmos?

Accepted Answer

Aurae Cosmos is a modern house of luxury based in India. We house two distinct lines: Aurae Arabia for handcrafted Arabian fragrances, and Beauty Aurae for science-led, clean skincare.

Question 2

Are your products cruelty-free?

Accepted Answer

Yes, all our fragrances and skincare products are 100% cruelty-free and ethically sourced. We never test on animals.

Question 3

Are your products made in India?

Accepted Answer

Yes, all our products are proudly formulated, handcrafted, and manufactured in India, combining global standards with local craftsmanship.

Question 4

How long does delivery take?

Accepted Answer

Standard delivery takes 5-7 business days across India. You'll receive tracking info via email once your order ships.

Question 5

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on every order — no minimum purchase required.

Question 6

Is express shipping available?

Accepted Answer

Currently we only offer standard delivery (5-7 business days). Express shipping is not available at this time.

Question 7

Can I change my order after placing it?

Accepted Answer

Orders can be modified within 2 hours of placement. Contact us at care@auraecosmos.com with your order number.

Question 8

Do you ship internationally?

Accepted Answer

Currently we ship within India only. International shipping is coming soon.

Question 9

Are your fragrances authentic?

Accepted Answer

Every Aurae Arabia fragrance is crafted in-house using premium, ethically sourced ingredients like rare oud, Taif rose, and Kashmiri saffron. We never use synthetic replications.

Question 10

How long do your fragrances last?

Accepted Answer

Our Eau de Parfums last 8-10 hours, and Parfums last 12+ hours. Longevity varies by skin type and application method.

Question 11

How should I store my perfumes?

Accepted Answer

Store in a cool, dry place away from direct sunlight. Avoid bathrooms — humidity degrades fragrance oils over time.

Question 12

Can I sample before buying?

Accepted Answer

We offer a Discovery Kit with curated samples. Take our Fragrance Discovery Quiz to find your perfect match.

Question 13

Are Beauty Aurae products safe for sensitive skin?

Accepted Answer

Yes! Our formulations are science-led and clean, crafted with gentle yet effective ingredients suitable for all skin types, including sensitive skin.

Question 14

Do your skincare products contain parabens or sulfates?

Accepted Answer

No, the entire Beauty Aurae range is 100% free from parabens, sulfates, and harmful chemicals.

Question 15

Where can I find the full ingredient list?

Accepted Answer

The full ingredient list for each product is clearly displayed on its respective product page and on the physical packaging.

Question 16

What if I receive a damaged or defective product?

Accepted Answer

Contact us within 48 hours of delivery with photos of the issue. We will send a free replacement or issue a full refund — no questions asked. Email care@auraecosmos.com with your order number.

Question 17

Can I return a product if I changed my mind?

Accepted Answer

Yes, unopened and unused products in original sealed packaging can be returned within 7 days of delivery. You must self-courier the product back to our warehouse at your own expense.

Question 18

Can I return an opened product?

Accepted Answer

No. Due to hygiene and safety reasons, opened or used products (fragrances, skincare) cannot be returned or refunded under any circumstances.

Question 19

How long do refunds take?

Accepted Answer

Refunds for eligible returns are processed within 5-7 business days after we receive and inspect the returned product. The amount will be credited to your original payment method.

Question 20

What payment methods do you accept?

Accepted Answer

We accept UPI, credit/debit cards, net banking, and wallets via Razorpay. All orders are prepaid.

Question 21

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through Razorpay's PCI-DSS compliant gateway. We never store your card details.

Frequently Asked Questions

Brand & Philosophy

Orders & Shipping

Aurae Arabia (Fragrances)

Beauty Aurae (Skincare)

Returns & Refunds

Payments